FAQ's
So Glad You Asked
What currency are the prices I see on the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-4 business days for your order to ship out. Covid-19 seems to play a factor. The average shipping time is 7-15 days, depending on our usual shipper – USPS.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at info@steelheadnation.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. We will give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have receive the product we will refund the full amount of your original purchase. Please include all the names and order numbers on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.
I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at info@steelheadnation.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide based on your location. The average shipping time is 7-15 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please email us at info@steelheadnation.com, and we will be happy to assist you in any way we can. We do receive numerous emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. Fish on!